Frequently Asked Questions

General Questions

Who owns OiOi?Who owns OiOi?

OiOi is proudly Australian and was founded in 1997 by Lisa Bennetts, who remains the owner to this day. Inspired by her daughter Isabella, who sparked the creation of OiOi’s very firstnappy bagdesign, Lisa now runs the business alongside Isabella. Discover more about their journey and the story behind OiOi here: The OiOi Story.

How do you pronounce OiOi?

It is pronounced "oy-oy" (rhymes with boy, toy etc.) When Isabella was a baby, her parents would say "Oi!" to get her attention and this is what inspired the brand name.

How can I contact you?

We're here to help! Simply contact us using the Contact Us form or give us a call on (03) 9042 4886. We are open 8:30 am - 4:30 pm AEST weekdays (excluding Victorian public holidays), so you can expect to hear back from us within 1-2 business days.

Ordering & Shipping

How quickly will my order be shipped?

Where does OiOi ship from?

All orders are shipped from our warehouse in Melbourne, Australia.

What does pre-order mean?

Pre-order allows you to secure popular items that have temporarily sold out. We open pre-orders only when restocks are confirmed and en route to us, so we can provide an accurate estimated arrival time.

Are there additional charges for international shipping?

Yes, any importation charges, taxes, or customs duties incurred within the recipient's country are the responsibility of the buyer/recipient. Your delivery charge does not include these additional costs. For more details, see our Shipping Policy.

Where can I shop OiOi in person?

You can shop in person at our showroom in Melbourne or at one of our authorised stockists.

Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy within 30 days of purchase. Items must be unused and in their original packaging. We do not offer returns for Gift Cards or Final Sale items. For more details, check out our Returns Policy.

Do you offer a warranty on your products?

Yes, we offer a 12-month warranty on our products. Please note exclusions apply. For full details, visit our 12-Month Warranty Policy.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and UnionPay. You can also pay using mobile wallets like Apple Pay and Google Pay, or payment gateways such as PayPal.

Do you offer Afterpay?

Yes, we offer Afterpay for your convenience.

Product-Specific

Diaper Bags

Product-Specific

Stroller Liners

How do I attach the stroller straps?

Attaching the stroller straps is simple. Follow the step-by-step instructions in this guide.

Product-Specific

Changing Pads

What is a portable changing pad?

A portable changing pad is a compact, foldable mat designed for on-the-go diaper changes. OiOi offers two options: the Changing Pad Clutch and the Changing Pouch.

What type of changing pad is best for me?

Choosing the right changing pad depends on your family's needs and lifestyle. Check out our upcoming blog post for guidance (coming soon).