Returns & Exchanges Policy
Shop with confidence: 30-day returns
We want you to love what you choose. If something isn't quite right, we make returns and exchanges simple, so you can shop knowing you're covered.
How it works
Return or exchange any eligible item within 30 days of delivery. Items need to be in their original, unused condition with all OiOi tags attached, and we'll need your proof of purchase. Bundles sold as a set must be returned complete.
OiOi ships from our warehouse in Melbourne, Australia, and returns come back to us there. Please allow extra time for the return to reach us. We process your store credit, refund or exchange as soon as it arrives.
Starting your return
Use the Start a return button above, enter your order number and email address, and follow the prompts. You'll choose store credit, a refund or an exchange. Most returns are approved on the spot, with your instructions and shipping label coming through straight away.
If you're letting us know an item arrived damaged or incorrect, we'll ask for a quick photo and one of our team will review it before approving. That way we can sort out a replacement properly rather than just processing a return.
What Checkout+ is
When you check out, you'll be offered Checkout+. It's optional, and the price is shown before you pay.
- If you added Checkout+: your return shipping label is included at no extra cost, whether you choose store credit, a refund or an exchange, and your order is covered if it is lost, stolen or damaged in transit.
- If you didn't, or it isn't offered where you are: you can still return your items, and the cost of the return label is yours.
To claim on a lost, stolen or damaged delivery, email us at sales@oioi.com.au. If an order does not arrive, get in touch either way and we will help.
Checkout+ does not change what is eligible for return. All returns follow the rules on this page, and faulty items are always our cost.
What's not eligible for returns
- Items marked Clearance or Final Sale are not eligible for return or exchange.* (You'll always see this clearly noted in the product description before you purchase.)
- Second/Sample items are also excluded.*
- Gift cards are non-refundable and cannot be exchanged.
*Unless faulty. See below.
Faulty items are always our cost
If there's a manufacturing fault with your OiOi, we cover the return shipping ourselves and our 12-month warranty still applies. If your order arrived in the last 30 days, start your claim through the returns portal and include a few photos. For anything older, or if the portal will not accept an item you believe is faulty, email us at sales@oioi.com.au and we will sort it out.
Duties and taxes
We don't charge duties or import fees at checkout, and if any customs charge is applied to your order on delivery, we cover it.
Not sure which style suits you best? We're always happy to help you find the right fit, just get in touch.